Question 1

Who is OnSecurity?

Accepted Answer

OnSecurity is a Gold Coast-based electronic security company with over 30 years of experience. We install and service CCTV, alarm systems, access control, and intercom systems for residential and commercial properties across South-East Queensland. We are an Authorised Ajax Partner, hold a Queensland Security Licence, and are QBCC-licensed.

Question 2

Is OnSecurity a licensed security installer?

Accepted Answer

Yes. OnSecurity holds a Queensland Security Licence issued by the Queensland Police Service and a QBCC Licence from the Queensland Building and Construction Commission. All our technicians are individually licensed security installers.

Question 3

Is OnSecurity a member of ASIAL?

Accepted Answer

Yes. OnSecurity is a member of ASIAL — the Australian Security Industry Association Limited — which is the peak industry body for electronic security in Australia.

Question 4

What areas does OnSecurity service?

Accepted Answer

We service all of the Gold Coast including Surfers Paradise, Broadbeach, Robina, Southport, Burleigh Heads, Coomera, Helensvale, Nerang, Mudgeeraba, and Tweed Heads. We also service Brisbane, Logan, Ipswich, and all of South-East Queensland.

Question 5

How do I get a security system quote on the Gold Coast?

Accepted Answer

Call us on 1300 591 813 or visit onsecurity.com.au/quote to request a free on-site assessment and quote. We will come to your property, assess your security needs, and provide a written quote at no cost.

Question 6

What types of alarm systems do you install on the Gold Coast?

Accepted Answer

We install monitored and unmonitored alarm systems including wireless Ajax systems, hardwired Bosch and Paradox panels, smart motion sensors, door and window sensors, and panic buttons for homes and businesses across the Gold Coast and South-East Queensland.

Question 7

What is an Ajax alarm system and why do you recommend it?

Accepted Answer

Ajax is a premium wireless alarm system that is encrypted, app-controlled, and requires no drilling or cabling. It is our preferred choice for Gold Coast homes because it is fast to install, highly reliable, and gives you full control from your smartphone. OnSecurity is an Authorised Ajax Partner.

Question 8

What is the difference between a monitored and unmonitored alarm?

Accepted Answer

A monitored alarm connects to a 24/7 monitoring centre that responds to activations — dispatching police, fire, or a security guard. An unmonitored alarm sounds a siren locally but relies on neighbours or passers-by to respond. We offer both options on the Gold Coast.

Question 9

How much does alarm system installation cost on the Gold Coast?

Accepted Answer

Costs vary depending on property size, system type, and whether monitoring is included. Contact OnSecurity for a free site assessment and written quote tailored to your Gold Coast property.

Question 10

How many CCTV cameras do I need for my Gold Coast property?

Accepted Answer

It depends on your property size and risk areas. We conduct a free on-site assessment and recommend the minimum effective number — we never oversell. Most Gold Coast homes need 4–8 cameras for full coverage.

Question 11

Can I view my security cameras on my phone?

Accepted Answer

Yes. All our CCTV systems support remote viewing via a free smartphone app. You can watch live or recorded footage from anywhere with an internet connection.

Question 12

Do security cameras work at night on the Gold Coast?

Accepted Answer

Absolutely. Our cameras use infrared (IR) or colour night vision technology to capture clear footage in complete darkness — important for Gold Coast properties with limited street lighting.

Question 13

How long is CCTV footage stored?

Accepted Answer

Typically 30 days on local NVR/DVR storage, though this varies by camera count and resolution. Cloud storage plans are also available for off-site backup.

Question 14

Can I manage access control remotely?

Accepted Answer

Yes. Cloud-based access control systems allow you to add or remove users, change permissions, and monitor access from any internet-connected device — ideal for Gold Coast businesses with multiple sites.

Question 15

How do I remove access for a former employee?

Accepted Answer

Instantly — deactivate their credential in the management software and their card, fob, or code is immediately rejected at all doors. No need to collect cards or change locks.

Question 16

How often should my security system be serviced?

Accepted Answer

We recommend a full service at least once per year for residential systems, and every six months for commercial or high-use systems. Some insurance policies and compliance standards also require documented annual servicing.

Question 17

Do you service security systems you did not install?

Accepted Answer

Yes. We service all major brands and systems regardless of who installed them. Our Gold Coast technicians are trained across a wide range of manufacturers and platforms.

Security System FAQs

About OnSecurity

Alarm Systems

CCTV & Security Cameras

Access Control

Service & Maintenance

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